Refund policy

Return Policy

Return Window:
We offer a 7-day return period starting from the date of delivery. If you are unsatisfied with your purchase, you may initiate a return within this time frame.

Condition for Returns:
To be eligible for a return, the item must be in its original condition, unused, and with all packaging and tags intact. Returns will not be accepted if these conditions are not met.

Damaged or Missing Items:
If your product arrives damaged or with missing items, please contact us within 24 hours of delivery. Send us a message via WhatsApp, including photo or video proof of the unboxing. This is essential to process your request efficiently.

Proof Requirement:
For any claims of damage or missing items, ensure you capture clear photos or a video of the product during the unboxing process. This documentation will serve as evidence to assist in the resolution of your case.

Contact Information:
Reach us on WhatsApp or through our email with your order details, proof of unboxing, and a brief description of the issue.

Note: After the 7-day return period, we cannot accommodate any requests for returns or exchanges, except for products under warranty, if applicable.


Refund Policy

Thank you for shopping with mrigaki.com. We value your satisfaction and aim to ensure a smooth and clear process if you need a refund. Please read our refund policy carefully to understand the terms and eligibility.

Refund Process

  • Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as per the original payment method.
  • Timeline: Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider’s processing times.

Exchanges

  • We currently do not offer direct exchanges. If you would like a different product, please return the item according to the return policy and place a new order.

Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, first check with your bank or payment provider. If the issue persists, please contact us via WhatsApp or Email for assistance.

Contact Us

For questions or assistance with returns and refunds, please reach out to our customer service team at on WhatsApp.